If you need to cancel an appointment with us
Please note that Equilibrium has a 48-hour cancellation policy. If any cancellations are made with less than 48 hours’ notice, a £50 fee will be charged.
Cancellation should be made in writing – either by text, email or Facebook Messenger and you will receive a response. If you do not receive a response, you must assume that your cancellation request has not been received and re-submit it or call us to check you have the right contact details.
If Equilibrium needs to cancel an appointment with you
Whilst we would never wish to cancel an appointment, in the rare event of illness or other factors outside of our control, it may be necessary.
Notice of cancellation will be given as soon as feasibly possible – both by phone and in writing and your appointment rearranged. You reserve the right to cancel your appointment.